Looking forward to CHI 2012: Child Computer Interaction, Educational Interfaces, Health, Special Needs, and Much More!

I am looking forward to attending the ACM-CHI 2012 conference!


On Saturday and Sunday I'll be at the Educational Interfaces, Software, and Technology (EIST) workshop, which is part of the Child Computer Interaction/HCI and Kids community.  I've selected a few papers/presentations/panels that I hope to attend during the remainder of the conference below.


If you are curious about other topics that will be presented at CHI 2012, take a look at the short video previews on the CHIMadness2012 YouTube channel.  

VocSyl


VocSyl: Designing Visualizations to Facilitate Multisyllabic Speech with Children with Autism and Speech Delay (pdf)
Joshua Hailpern, Andrew Harris, Reed LaBotz, Brianna Birman, Karrie Karahalios, Laura DeThorne, Jim Halle (Social Spaces Research Group, University of Illinois at Urbana Champaign)

Social Scripts
 
Fatima Bourjarwah: Facilitating the Authoring of Multimedia Social Skills Instructional Modules for Adolescents with High-Functioning Autism

Autism and Maths Tutor
Research Showcase - Autism & Maths tutor - CHI 2012 from George Chan on Vimeo.

ShoeSense


Giles Bailly, Joerg Mueller, Michael Rohs, Daniel Wigdor, Sven Kratz
ShoeSense: A New Perspective on Hand Gestures and Wearable Applications


Escobedo, L., Nguyen, D.H., Boyd, L., Hirano, S.H., Rangel, A., Garcia, D., Tentori, M., & Hayes, G.R. (2012). MOSOCO: A Mobile Assistive Tool to Support Children with Autism Practicing Social Skills in Real-Life Situations. Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2012). Austin, Texas (May 5-10, 2012). New York: ACM Press. To appear

Design of an Exergaming Station for Children with Cerebral Palsy

(Research team from Queen's University, Canada, Holland Bloorview Kids Rehabilitation Hospital)


Illumishare


Paper: IllumiShare: Sharing Any Surface

Sasa Junuzovic, Kori Inkpen, Tom Blank, Anoop Gupta, Microsoft Research

Panel: Tangible Interfaces for Children: Cognitive, Social & Physical Benefits and Challenges
Shuili Gilutz, Sandra Calvert, Kathleen Kremer, Barbara Chamberline, Geri Gay

Paper: Improving Literacy in Developing Countries Using Speech-Recognition-Supported Games on Mobile Devices 
Anuj Kumar, Pooja Reddy, Anuj Tewari, Rajat Agrawal, Matthew Kam


Tap & Play: And End-User Toolkit for Authoring Interactive Pen and Paper Language Activities (pdf) Ann Marie Piper, Nadir Weibel, James D. Hollan


RELATED
About the CHI Conference (from the CHI 2012 Conference Preview)
"Originally a small conference for psychologists interested in user interface design, the annual CHI conference has grown to include a very diverse participant group (such as interaction designers, computer scientists, engineering psychologists, developers, performing artists and more). It has also grown to deal with larger problems such as the organizational integration of technology and the use of technology in the home rather than only office settings. This year's conference marks 30 years of research, innovation and development in the field of Human-Computer Interaction and is expected to draw more than 2500 professionals from over 40 countries. The experience at CHI 2012 offers innovative opportunities for interacting with future technologies. The following areas represent a small portion of the total conference. For complete information about this year's conference, consult the Advance Program."


"Featuring over 900 works, the CHI conference is the premier worldwide forum for the exchange of information on all aspects of human-computer interaction. Typically the works presented address the concerns of design, engineering, management and user experience professionals. This year's conference also features works that focus on: Digital Arts, Games and Entertainment, Human-Computer Interaction for Kids, Health and Sustainability. Works are presented in several different venues. After two days of intimate pre-conference workshops, the main conference includes panel discussions, courses that provide leading-edge HCI knowledge, paper sessions, case studies, works-in-progress, student competitions (involving design, research and games), interactive demonstrations, special interest groups, and a Tuesday evening video night (popcorn included)." 



SIG-CHI is the Special Interest Group on Computer-Human Interaction, and is part of ACM, the Association for Computing Machinery


Child Computer Interaction/HCI for Kids Chairs:
Janet C Read, University of Central Lancashire, UK
Panos Markopoulos, Eindhoven University of Technology
Allison Druin, University of Maryland


Educational Interfaces, Software, and Technology workshop organizers
CHI 2012 Facebook Page
EIST 2012 Facebook Page


SOMEWHAT RELATED 
The Autism Experience in Ubiquitous Computing (pdf)
Monica Tenority, Ph.D., UZBC, Ensenada, BC


Gillian Hayes:  Assistant Professor in Informatics, School of Information and Computer Sciences; Department of Education, University of California, Irvine.
Social and Technological Action Research (STAR), 

Interactive Technologies for Children with Special NeedsIDC 2012 
(11th International Conference on Interaction Design and Children)

As special themes, IDC 2012 would like to discuss children's needs under the perspectives of "pedagogical aspects in theory and practise" as well as "children from diverse cultural backgrounds".


Grawemeyer, B., Johnson, H., Brosnan, M., Ashwin, E., Benton, L. (2012) Developing an Embodied Pedagogical Agent With and For Young People with Autism Spectrum Disorder. Accepted for presentation at the 11th International Conference on Intelligent Tutoring Systems, ITS 2012.

Off-topic: "Communication technology for human-dog interaction" and "The secret life of my dog: design and evaluation of paw tracker concept"...and my dog.

I was reading an article about interactive mobile video and along the way came across a couple of articles about "human-dog interaction" (see references and links below).  Maybe the research will lead to a solution regarding my dog, Tilly.  She does not want me to read or do anything related to technology!

Tilly's a quirky dog who always drops her chew toys on my lap when I am using my iPad or iPhone.  She likes to drop her bone on my iPad, too.

If I am doing something on my laptop, she will close it with her nose or paw.  If she doesn't close it, she will try to put her whole head on the keyboard. The following picture was taken while I was trying to write this post:

If I can find the time, I enjoy reading technical journals, but Tilly doesn't like it one bit. Here she's trying to take an issue of Pervasive and Ubiquitous Computing from me!

She chewed up the latest issue of IEEE Spectrum before I could read it:


In the picture below, she's chewing a chew-stick and making sure I don't get anywhere near my short stack of Communications of the ACM journals.  You can tell by her expression that she is probably thinking that the journals might make a tasty snack!



Tilly has NEVER chewed up a fashion or home decor magazine, and she NEVER bothers me when I am cooking or doing household chores.  


Articles:

Paasovaara, S., Paldanius, M., Saarinen, P., Häkkilä, J.,  and Väänänen-Vainio-Mattila, K.  The secret life of my dog: design and evaluation of paw tracker concept.  In Proceedings of Mobile HCI. 2011, 231-240.


Paldanius, M., Kärkkäinen, T., Väänänen-Vainio-Mattila, K., Juhlin, O.,  and Häkkilä, J.  Communication technology for human-dog interaction: exploration of dog owners' experiences and expectations.  In Proceedings of CHI. 2011, 2641-2650. 

UPDATE POST: Educational Interfaces, Software, and Technology: 2012 ACM-CHI Workshop Call for Papers/Presentations

There is still time left to submit your paper!

CALL FOR PAPERS

EDUCATIONAL INTERFACES, SOFTWARE, AND TECHNOLOGY 2012

3rd Workshop on UI Technologies and Educational Pedagogy

May 5-6 2012

in conjunction with ACM-CHI 2012, Austin, Texas

This will be our third annual workshop in conjunction with CHI 2012.

One of the primary goals of teaching is to prepare learners for life in the real world. In this ever changing world of technologies such as mobile interaction, cloud computing, natural user interfaces, and gestural interfaces like the Nintendo Wii and Microsoft Kinect, people have a greater selection of tools for the task at hand. Teachers and students can leverage these tools to improve learning outcomes. Educational interfaces and software are needed to ensure that new technologies serve a clear purpose in the classrooms and homes of the future.

Since teachers are always looking for creative ways to engage 21st century learners, there needs to be an academic venue for researchers to discuss novel educational tools and their role in improving learning outcomes. This workshop aims at filling this void: combining the pedagogical expertise of the cooperative learning, and learning sciences communities with the technical creativity of the CHI, UIST and interactive surface communities. The objective of this workshop is to become a conference within two years

We invite authors to present position papers about potential design challenges and perspectives on how the community should handle the next generation of HCI in education. 

Topics of interest include:

• Gestural input, multitouch, large displays
• Mobile Devices, response systems (clickers)
• Tangible, VR, AR & MR, Multimodal interfaces
• Console gaming, 3D input devices
• Co-located interaction, presentations
• Educational Pedagogy, learner-centric, Child Computer Interaction
• Empirical methods, case studies
• Multi-display interaction
• Wearable educational media

Submission:  The deadline for workshop paper submissions is Dec 20, 2011. Interested researchers should submit a 4-page position paper in the ACM CHI adjunct proceedings style to the workshop management system. Acceptance notifications will be sent out February 20, 2012. The workshop will be held May 5-6, 2012 in Austin, Texas. Please note that at least one author of an accepted position paper must register for the workshop and for one or more days of the CHI 2012 conference.

Website: http://smarttech.com/eist2012
Contact: Edward Tse, SMART Technologies, edwardtse@smarttech.com


RELATED
Educational Interfaces, Software, and Technology Workshop Organizers

	Edward Tse, SMART Technologies
	Lynn V. Marentette, Union County Public Schools
	Syed Ishtiaque Ahmed, Cornell University
	Alex Thayer, University of Washington
	Jochen Huber, Technische Universität Darmstadt
	Max Mühlhäuser, Technische Universität Darmstadt
	Si Jung “Jun” Kim, University of Central Florida
	Quincy Brown, Bowie State University

CHI 2011, Bill Buxton, and the Buxton Collection: Explore 35 years of interactive devices, online!

Bill Buxton is a researcher at Microsoft who focuses on Human-Computer Interaction and is known for his work in user experience design and natural user interfaces such as multi-touch surfaces.   His talk at the recent CHI 2011 conference, held in Vancouver, Canada, was an overview of the Buxton Collection, an on-line historical archive of interactive input devices spanning over the past 35 years.  


It was interesting to note that at the time of the presentation, the Vancouver Conference Center, where the conference was taking place, was having serious problems with the network/internet connections, and as a consequence, Buxton was not able to demonstrate the on-line version of his collection as planned.  

Not to worry.  The physical version of the Buxton's archive was on display during the conference, along with Buxton, who was happy to tell the story behind every device and gadget in the archive, with much enthusiasm. The slideshow below provides a glimpse of the Bill Buxton archive displayed at CHI 2011:

My Buxton Collection Slideshow, CHI 2011, Vancouver, Canada

Buxton's archive of gadgets comes with a rich history, accumulated over the years. Much of this history, until now, has resided in Buxton's head.   Holding and touching the items in the archive while listening to Buxton's passionate stories about each one, was unlike anything I had ever experienced.  His archive is a labor of love, and the interactive, on-line version of the Buxton Collection is his way of sharing his knowledge with the world.


During his talk, Buxton pointed out that in computer science programs, students are not required to have much exposure to the "history of ideas" in the field.  Huge chunks of work are often ignored in the literature,  and in some cases, the wheel is unknowingly reinvented, and this is something that must be addressed within the CHI community, according to Buxton. 


I agree.

RELATED
Previous IMT posts about Bill Buxton
Bill Buxton's Presentation Video: "A Little Tale about Touch" (Microsoft Worldwide Partner Conference, 2010)
Two good articles by Bill Buxton: The Mad Dash Towards Touch Technology; The Long Nose of Innovation
Buxton Collection
Buxton Collection, PivotViewer
Back to the Past: Bill Buxton Shows Off 36 Years of Tech Devices
Microsoft News Center, 5/9/11
Microsoft's Bill Buxton exhibits gadget collection 35 years in the making
Donald Melanson, engadget, 5/9/11
Bill Buxton's Haptic Input References (pdf)
Bill Buxton's website
Multi-touch Systems that I Have Known and Loved (Bill Buxton)
CES 2010: NUI with Bill Buxton

On Engineering and Design: An Open Letter Microsoft Research Principal Scientist Bill Buxton calls for engineers and user experience designers to learn to appreciate one another

Bill Buxton, Bloomberg Businessweek, 4/29/09

Interactions (ACM) Cover Article- "Proxemic Interactions: The New Ubicomp?" - Plus - Close encounters with displays at the airport and JC Penney

Today I came home from and found one of my favorite publications, Interactions, on my kitchen counter.  Imagine my excitement when I saw that the cover article for the Jan-Feb issue was  "Proxemic Interactions:  The New Ubicomp?". (pdf)  The authors of this article are Saul Greenberg, Nicolai Marquardt, Till Ballendat, Rob Diaz-Marino, and Miaosen Wang, from the University of Calgary. (A list of some of the articles from the current issue of Interactions can be found at the end of this post.)


On the topic of proxemic interactions.... I welcome the research that is germinating in this area, and agree with the authors of Interaction's cover article that there is much work to be done in this space!   


I've been searching for great examples of interactive displays in public spaces.  Since there is much room for improvement in this field, much of what I share on this blog is a bit  disheartening.   Most of my user-unfriendly encounters with large displays happen when I'm in an airport, mall, health care facility, or a cruise ship.  Things are improving, but at a slow pace. The best work I've seen so far has been in museums.  


A few weeks ago I wrote a post about my nearly comical interaction with a large display that featured a QR tag that simply would NOT cooperate with my smartphone's tag reader.   What were they thinking when they decided that the best place for a QR tag on a large display should be at knee level?
Interactive Display with QR Tag:  Close Encounter at the Orlando Airport

There is more to this story!  On my way home,  I had a few hours to kill at the Orlando airport. I stopped by a convenience store the Orlando airport, and discovered the non-static display below. I didn't notice the display the first time I was in the store that day.


I spotted another QR tag!

There were a few problems with this set-up.  First, the display was located on a wall close to a ceiling, making it very inconvenient to scan with my phone.  The page with the QR tag didn't stay up long enough for me to attempt to scan it, although waited around until it cycled back in view-  three times.  I gave up and took a picture instead, standing on my tip-toes with my arms extended over my head, the same position required to scan the QR tag, if it would stay put!


Another problem was that the display was perched above a high-traffic area, right above the  refrigerated drinks.  The only place to scan the QR tag was in a narrow aisle, behind the throngs of thirsty travelers making a bee-line to the cold drink section of the store.  I was in the way of a number of people in this bee-line.


What were they thinking when they decided that the best place this large display featuring a QR tag should be several feet above eye-level in this particular location?  

The displays in front of the store were located on either side of the doorway, at "body" level. This is a logical place to put a display.  Potential customers can view the displays without getting in the way of other travelers.


I didn't notice QR tags on these displays.  QR tags linking to web-based reviews of books I'd like to purchase would be useful in this scenario.


Non-static displays outside of the store:





PART II: Interactive Touch Screen Display Encounter at JC Penney

Interactive displays are cropping up everywhere.  The display featured below is part of the Find More at JC Penney  campaign. The following is a quote from a JC Penney press release: 

"JC Penney has announced the launch of a new mobile initiative that connects mobile commerce with social and instore media applications that include location-based check-in offers and enhancements to its mobile apps. JCPenney's mobile initiatives are part of the company's investment in its overall digital platform, which also includes jcp.com, social media, and its in-store FindMore™ smart fixture."


"The smart fixture integrates JCPenney's online and offline stores by providing customers with a 52-inch interactive touch screen experience that allows them to view and purchase items from jcp.com while in a JCPenney store. Customers can also scan a bar code to get product details, access recommendations, or email data about an item of interest to themselves or friends."

Can you find the large interactive touch screen display?    After shopping around in the mall, I decided to go to JC Penney and check out the sales.  Below is what I passed as I entered the store.  I went up and down the main aisle a few times before I noticed a large interactive display along a side aisle.  



The stack of red holiday boxes obstructed my view:



I didn't notice the display the first few times I walked in the other direction. From the back, the display looked like a poster. 
  
When I finally discovered the display, I was impressed with the slick graphics and stylish models. 



I wasn't so impressed by the placement of the display. To interact with the screen, I had to stand in a narrow aisle, in the path of a steady stream of slow-walking shoppers, often moving in small groups, including parents with babies in strollers. 


I wasn't impressed by the confusing array of input methods on the display.  I noticed that the light blue square in the lower left-hand corner of the display is designed to provide access for people with disabilities.   I couldn't figure it out.

Accessibility:  There is a need for research in this area!

The accessibility feature was confusing to use. The virtual trackball activated a curser on the screen, but the curser did not accurately map the virtual trackball movements. This section of the screen was located on the lower left hand corner, which would be convenient for someone in a wheelchair to use. The placement of the "accessibility window" was too low for someone who might to interact with the screen in an accessible manner but don't happen to need a wheelchair.


I shot video of my interaction with the screen, but found that I was in the way of shoppers, so I stopped.  Not to worry.  Below is a video taken by Mike Cearly, shared on his 11th Screen blog post, "Out and About: JC Penney's "Find More" Touch Screen".   (Mike's impressions of this display were similar to mine and worth reading if this is an area that interest you.)

Mike uses his 11th Screen Scorecard to evaluate the technology he encounters in public spaces.  I am updating a similar rubric to use when evaluating displays in public spaces.   It is important to look at multiple dimensions, such as the physical placement of the display, weather and lighting conditions,  how the display interoperates with mobile devices or a system of displays,  how the content is presented/accessed across channels and devices, and how users share the experience with others.

Components of the 11th Screen Scorecard  -Mike Cearly
Purpose: "What is the purpose of the solution? Is it to drive awareness? Acquisition?  Loyalty?  What is the brand trying to accomplish in this medium?"
Drama: "Does the solution make a big impact on the user? Does it make them stop and interact?"
Usability: "Can the user navigate through the experience with ease? Are the paths to information intuitive?  There's also an element of functions, too, but I think that is much more subjective.  Do the functions enhance the user experience?"
Interactivity:  "How does the user interact with it?  Is it gesture based? Is it touch-based? Can the user interact with it through any other enabling technology?"
Information: "How much and what kind of content is available for the user to interact with?  Generally speaking, the more information and the different formats of information, the better."
Personalization: "What level of personalization does the experience provide?"


COMMENT

I've been obsessed with large displays and the amazing potential they hold for supporting all sorts of  interactions -  collaboration, planning, creating, information sharing, playing, viewing, communicating, learning, shopping,  way-finding, artistic expression.  

I'm also drawn to smaller screens and how we use our mobile devices- smartphones, iphones, e-readers, digital cameras, etc.,  to interact with the displays we encounter in public spaces.   We are just beginning to figure out how technology can effectively - and seamlessly-support interaction between people who are co-located as well as located in different places.

INTERACTIONS Volume XVIII.1 

Here is a list of some articles from the current issue of Interactions:

Did you ever know that you're my hero?: the power of storytelling (Sal Cilella)

The need for video in scientific communication (Jonas Lowgren)

Journeying toward extravagant, expressive, place-based computing (Matt Jones)

The (re) usability of everyday computational things: why industrial design will be the new industrial design (Roel Vertegaal)

Visual analytics and human-computer-computer interaction (Richard Arias-Hernandez, John Dill, Brian Fisher, Tera Marie Green)

Rat, rational, or seething cauldron of desire: designing the shopper (Elizabeth F. Churchill)

The Cloud (Yue Pan, Eli Blevis)

Beyond interfaces and flows: abstractions for mapping organic architectures (Davide Bolchini, Adam Neddo)

Child-Computer Interaction: A Featured Community at the Upcoming CHI 2011 Conference!

Last year, I attended CHI 2010 and participated in a workshop about the next generation of HCI and education.  It was a wonderful opportunity to share ideas with people from all over the world who are interested in emerging technologies, kids, and education.  I plan to attend CHI 2011 in Vancouver, Canada next May 7-11, and even though the conference is months away, I can barely wait.  The good news it that the Child-Computer Interaction community will have an important presence at the 2011 ACM CHI conference.  I wanted to share a little bit about this development on this blog. 

During CHI 2010, I signed up for the  "Designing for the iChild" course.  In one afternoon, I learned more than I had expected, especially the technique called "Layered Elaboration", a collaborative design strategy that involves inter-generational teams of children and adults.  

One of the leaders of this course was Allison Druin, Associate Professor and director of the Human-Computer Interaction Lab at the University of Maryland.  Dr. Druin's focus is in the area of child-computer interaction and how children can be meaningfully involved as partners in the design process.  

The quote below, found on the HCIL Children as Design Partners website, explains why this is so important:

"We have a chance to change technology, but more importantly we have a chance to change the life of a child. Every time a new technology enables a child to do something they never dreamed of, there are new possibilities for the future."  -Allison Druin

In my work as a school psychologist, I use technology with students quite often, especially when I'm at Wolfe, a program for students who have more complex disabilities, including severe autism.  I have been fortunate to have a new SMARTBoard at my fingertips, and access to the school's SMARTtable.  I learn from my students every day.

I believe that we are only at the "tip of the iceberg" with this sort of technology- and related applications such as the iPad and similar devices.   In my experience, well designed technologies and applications can open up a meaningful window to the world for children, teens, and others with disabilities.

Most of the information below was taking from the CHI 2011 conference website:

About the Child-Computer Interaction (CCI) community:

"At CHI, the CCI community will want to attract papers and contributions that represent real advances in the understanding of, or development and refinement of methods for, child computer interaction. It will also seek to unearth groundbreaking innovations addressing the needs, capabilities and preferences of children that have the potential to become reference works for developments in this field."

"By its very nature, The CCI community will have to be divergent in its thinking at CHI; it must also be about two of the mainstream CHI communities – engineering and design, but will potentially also be concerned with many of the communities of technologies (Smart devices, surfaces, mobile), of experiences (Play, Learning, Communication) and of methods (participatory design, evaluation)." ....

"Child Computer Interaction is a new community for CHI. It is a place for contributions where a method or a design is proposed that is especially suited to children and that could not sensibly be easily adapted for adults.  

We are keen to have contributions to all the usual CHI tracks but are also offering four special tracks for our own extra special community. These are:

• Child Partnership Projects (CPP): A design competition for teams that include children.

• Participatory Papers: Scholarly publications that are disseminated for children readers. (i.e. written in a different way)

• Lessons from the Trenches: Targeting industrial cases and experiences. A lively venue where experiences can be exchanged, and researchers can be exposed to the realities of industrial practice in this domain.

• Theatre pieces: High quality video contributions, available in a library after the conference, of methods that can be re used and learned from."

Child-Computer Interaction Chairs:
Janet C. Read
University of Central Lancashire
Panos Markopoulos
Eindhoven University of Techology
Allison Druin
University of Maryland
childcomputerinteraction@chi2010

RELATED
Walsh, G., Druin, A., Guha, ML, Foss, B., Golub, E., Hatley, L (2009)  [PDF] Layered Elaboration: A New Technique for Co-Design with Children.  ACM CHI 2009 

Essential Interaction Design Essays and Articles: Dan Saffer's Lists, Don Norman, and Interactions Magazine

I came across a link about Dan Saffer's recent post, Essential Interaction Design Essays and Articles.  Equally important is Dan Saffer's List:  Top Ten Essential Interaction Design Books. 

Dan Saffer is one of my "important influences".  When I was taking HCI and Ubiquitous Computing courses, I bought the first edition of his book,  Designing for Interaction:  Creating Innovative Applications and Devices.  In today's world of technical convergence, it is an important read, as Saffer's content crosses a number of disciplines.

Thoughts:
It doesn't surprise me to learn that the #1 book on Saffer's Essential Interaction Design Books list is  list is Don Norman's The Design of Everyday Things.  According to Saffer,  "there’s no getting around it: this is the book. Affordances, mental models, and other bits that have all become part of the general lexicon all started with The Don’s book. A must read." 

Don Norman's book was required reading in the Human-Computer Interaction class I took a few years ago.  As I read through the book, I sensed a familiar tone.  I later learned that Don Norman was the co-author of a required textbook for one of the psychology courses I took when I was a university student the first time around.    



Don Norman's thinking has influenced me for decades - he continues to be an influence, because he writes articles for one of my favorite publications, Interactions Magazine:



It brightens up my day when I open up my mailbox- the one at the end of my real-life driveway- and find my Interactions magazine, in all of its well-designed, well-written,  semi-glossy-paged glory, waiting for me to open up and read.   The September/October, 2010 issue includes articles on topics related to authenticity in new media, the complexity of "advancement", design and usability, and the politics of development. 


A must-read is Gestural Interfaces: A Step Backwards in Usability, co-authored by Don Norman and his collaborator, Jakob Neilson, 

Here is an excerpt from the article, which highlights some of the problems of rushing to get products with natural-user interfaces out to market:

"Why are we having trouble? Several reasons:

• The lack of established guidelines for gestural control
• The misguided insistence by companies (e.g., Apple and Google) to ignore established conventions and establish ill-conceived new ones.
• The developer community’s apparent ignorance of the long history and many findings of HCI research, which results in their feeling empowered to unleash untested and unproven creative efforts upon the unwitting public"

(Interactions Magazine is a publication of ACM CHI -Association of Computing Machinery, Computer-Human Interaction interest group).


Other articles by Don Norman, published in Interactions Magazine:
The Research-Practice Gap: The Need for Translational Developers 
Natural User Interfaces are not Natural 
The Transmedia Design Challenge: Technology that is Pleasurable and Satisfying
Technology First, Needs Last: The Research-Product Gulf
To be published, available on the jnd website:
Systems Thinking:  A Product is More Than The Product  


SOMEWHAT RELATED
My resource pages:
RESOURCES: Natural User Interaction, InfoViz, Multi-touch, Blog roll, and More - a huge mega-list of links! 
Conferences, Research, Resources page


Living with Complexity
Donald Norman, to be release in October 2010



Interactions Archives


Here are a list of books/articles, suggested by Dan Saffer's readers:


Designing for Interaction – Saffer, D. (2nd Edition; 2009)
Thoughts on Interaction Design – Kolko, J. (2009)
The Humane Interface – Raskin, J.
Digital Ground – McCullough, M.
Inmates are running the Asylum – Cooper, A
Designing Interactions – Moggridge, B (ed.)
Everyware – Greenfeild, A.
Designing Social Interfaces – Malone & Crumlisch
Emotional Design – Norman, D.
Invisible Computer – Norman, D.
Persuasion Technology – Fogg, BJ
Thoughtful Interaction Design: A Design Perspective on Information Technology by Jonas Lowgren and Erik Stolterman (Paperback – Mar 30, 2007)
Designing Visual Interfaces by Mullet/San
Steve Krug – Don’t Make Me Think: A Common Sense Approach to Web Usability
Design Research: Methods and Perspectives edited by Brenda Laurel 
Information Architecture (“The Polar Bear Book”) by Peter Morville.


Thanks to Putting People First for the link to Dan Saffer's list!